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CUSTOMER CARE

Have any questions or concerns?

See our FAQ section below or get in touch.

 

Call us on:

07340774322

or send us an email:

info@nutrinosh.co.uk

 

We’re always ready to help!

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FAQ

Ordering

 

How Do I Sign Up?

Get in touch wth us at info@nutrinosh.co.uk or call us on 07340774322.

 

What Is The Minimum Order?

£10.

 

When Does My Order Need To Be Placed?

Please have your orders with us by 9pm Friday for us to be able to deliver to you for the following week.

 

Delivery

 

Do You Deliver To My Area?

We deliver in & around Cheltenham by foot or wheels.

If you live outside of Cheltenham get in touch with us & we'll see what we can do! 

 

What Time Do You Deliver?

Our NutriPlans & lunches are delivered on Sunday evenings (2 days worth of meals & snacks) & Wednesday evenings (3 days worth of meals & snacks) between 4pm & 7pm.

 

 

What Happens If I Am Out When You Deliver?

You can leave instructions for us, leave us with a key, or meals can be left out of the fridge for a few hours. Or we can deliver to your work or gym. Just let us know!

 

Can You Deliver To An Alternate Address?

Yes, just ensure you put your delivery details when placing your order.

 

How Much Does Delivery Cost?

Not a bean.

 

Food Storage

 

How Should I Store My Meals

Once I Have Received Them?

Meals should be placed in the fridge as soon as possible.

 

Can I Freeze My Meals?

We recommend eating our meals fresh.

You can freeze if needed though, but our kraft meal boxes can't be frozen, so place them in an alternative container before freezing. Make sure you defrost thoroughly before heating.

 

 

Food Preparation

 

How Do I Prepare My Meals?

We recommend using an oven to heat our meals, however, if you choose to microwave, our containers are all microwavable.

 

Oven - preheat your oven to 180 degrees & place your meal in an ovenproof dish. Pop the dish onto the middle shelf & cook for 10-15 minutes. 

 

Microwave - for an 800W microwave, place the meal onto a plate & cover with a microwave proof cover. Cook for 4 to 4.5 minutes stirring half way through. Allow to rest before eating. 

 

However you choose to heat your meal ensure it is piping hot  throughout before eating.

 

Please make sure you remove any saucepots before heating.

 

or if you're famished then they can be all eaten cold...

 

Nutrition

 

What Food Can I Expect to Receive?

Delicous, nutritious meals, packed full of essential nutrients and minerals. We alternate protein and carbohydrate sources so you get a variety of meals. We currently have a 4 week rotational menu for our meal plans. 

 

By using a highly sophistictaed & up to date dietary analysis package we aim to be as accurate as possible in providing you with the nutritional content of your meals & snacks. 

 

Are Your Foods Suitable for People

With Food Allergies?

We aim to identify ingredients that may cause allergic reactions for those with food allergies, however there is always a risk of cross contamination. Make sure you tell us about any allergies you may have & we can discuss tailoring  your meals accordingly. This may incur a surcharge.

 

Do You Cater For Pescetarians, Vegetarians & Vegans?

We sure do, although this may incur a surcharge. Get in touch with us at info@nutrinosh to discuss your needs. 

 

Other

 

What Do I Do With The Empty Food Containers?

All of our food packaging is recyclable, but feel free to reuse the plastic ones as handy storage containers.

 

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